If you would like to register as a member (free of charge), complete the procedures found here: Member Registration Page.
Your password is very important. Please choose a password that others cannot easily guess.
Choosing a product
On the product detail page, select color/size/quantity and click the "Add to cart" button.
Products are in stock when the payment operation is completed. Therefore, the addition of a product to the cart does not guarantee "product availability". Depending on the number of items in stock, such as when another purchaser completes payment ahead of you, some items may be sold out and unavailable for purchase.
After a certain amount of time has elapsed, the item will be automatically removed from your cart. Please understand this beforehand.
Logging in
Members are asked to log in before making purchases. Log in using the registered email address and password. If you already are logged in, you may skip this page and advance to the next page. If you are not yet registered, sign up on the Member Registration Page.
Product prices and payment
Please pay the price (including tax) shown on each item and the total shipping cost. The payment method can use a credit card and PayPal. All prices displayed on this site are consumption tax included.
Shipping
Japan to Shipping charges are the same nationwide. Hokkaido, Okinawa and remote islands are 1,100 JPY. Free shipping is only available for domestic orders over 33,000 JPY.
Shipping outside Japan is as follows. Overseas shipping fee is 2,750 JPY. *Custom duties may be charged depending on the destinaton country.
Credit cards
Four types of credit cards are accepted, including JCB, Visa, AMEX, and MasterCard.Purchases made using JCB, Visa, and MasterCard may be paid through the following plans: lump sum, three installments, five installments, six installments, 10 installments, 12 installments, 15 installments, 18 installments, 20 installments, 24 installments, and revolving payments. Only the lump-sum payment is available for payments made using American Express. The purchase price will be debited on the payment date of your credit card issuer. Your credit card will be charged at the time of shipping your order.No additional fees shall apply to credit card payments.
If you are away when the product is delivered
If you are away when the product is delivered, the delivery company will leave a notice. You can have the product delivered by arranging a delivery time during the delivery period. If you do not contact the contact point indicated on the notice, or if your address information is unclear, the product will be returned automatically. Returned products will be handled and determined by Hender Scheme.
If your order is not delivered
Please contact us if your order is not delivered during the period indicated above.
Contact information E-mail：shop@henderscheme.com Please provide your order number when contacting us.
Exchanges and returns
No returns will be accepted for customer reasons, such as incorrect size or mistaken impression of the product. Exchanges or refunds will be accepted if the product delivered is not what you ordered or is defective for reasons attributable to us. Please notify us of the order number and details of the return or exchange at the contact information below within seven days after delivery of the product. We will bear shipping costs in such a case.
Cooling-off period
Note that the cooling-off period system applies to door-to-door sales. It does not apply to the online sales, which qualifies as mail-order sales in Japan.
Members who desire to do so may withdraw at the following page: Membership Withdrawal.
Recommended environment
We recommend use of the browsers Internet Explorer latest or above or Safari latest or above when using the Site. Viewing the site using other browsers may result in problems such as incorrect display of pages. Use of cookies is required for (free) member registration and signing in.
Security
The Site uses secure sockets layer (SSL) encryption to ensure the security of data transmitted. Information transmitted by customers, such as credit card information entered on the (free) member registration page, is kept secure through encryption.
