If you would like to register as a member (free of charge), please complete the procedure on the Member Registration Page.
Your password is vital for security. Please choose a strong password that cannot be easily guessed.
Choosing a product
On the product detail page, select the color, size, and quantity, then click the "add to cart" button.
Items are not reserved until your payment is completed. Therefore, adding an item to your cart does not guarantee its availability. If another customer completes their payment ahead of you, the item in your cart may become sold out and unavailable for purchase.
Please note that items will be automatically removed from your cart after a certain period of time.
Logging in
Members are requested to log in before placing an order. Please enter your registered email address and password. If you are already logged in, you may proceed directly to the next page. If you are not yet registered, please sign up via the Member Registration Page.
Product prices and payment
Please pay the total price (including tax) shown on each item and the shipping cost. For domestic orders (within Japan), we accept credit cards, PayPay, Cash on Delivery, and Amazon Pay. For international orders, credit cards and PayPal are accepted.
*Please note that only credit card payments are accepted for the "effect_lab" personalization option and certain specified products. All prices displayed on this site include consumption tax.
Shipping
Domestic Shipping (Within Japan): ・Nationwide (excl. Hokkaido, Okinawa, and remote islands): 660 JPY (tax inc.) ・Hokkaido, Okinawa, and remote islands: 1,100 JPY (tax inc.) ・Free Shipping: Available for domestic orders of 33,000 JPY (tax inc.) or more. International Shipping (Outside Japan): ・Flat rate: 2,750 JPY (tax inc.) *Custom duties and local taxes may apply depending on the destination country and are the responsibility of the recipient.
Credit cards
Four types of credit cards are accepted, including JCB, Visa, AMEX, and MasterCard.Purchases made using JCB, Visa, and MasterCard may be paid through the following plans: lump sum, three installments, five installments, six installments, 10 installments, 12 installments, 15 installments, 18 installments, 20 installments, 24 installments, and revolving payments. Only the lump-sum payment is available for payments made using American Express. The purchase price will be debited on the payment date of your credit card issuer. Your credit card will be charged at the time of shipping your order.No additional fees shall apply to credit card payments.
If you are away when the product is delivered
If you are away when the product is delivered, the delivery company will leave a notice. You can have the product delivered by arranging a delivery time during the delivery period. If you do not contact the contact point indicated on the notice, or if your address information is unclear, the product will be returned automatically. Returned products will be handled and determined by Hender Scheme.
If your order is not delivered
Please contact us via the [Contact Form] if your order is not delivered by the estimated dates.
* Please provide your order number when contacting us.
Exchanges and returns
We accept returns or exchanges only if the product is defective or if you received an incorrect item.
Please notify us of your order number and details of the issue via the [Contact Form] within seven days after delivery of the product.
We will bear shipping costs in such a case.
Please note that we do not accept any returns, refunds, or exchanges due to customer preferences (such as ordering the wrong size, changing your mind, or product image mismatch).
Cooling-off period
Note that the cooling-off period system applies to door-to-door sales. It does not apply to the online sales, which qualifies as mail-order sales in Japan.
Members who desire to do so may withdraw at the following page: Membership Withdrawal.
Recommended environment
We recommend using the latest version of Chrome or Safari to browse this site. Viewing the site using other browsers may cause display issues. Cookies must be enabled to register or sign in.
Security
This site uses SSL encryption to secure data transmission. Personal details and credit card numbers entered on registration or checkout pages are encrypted for safe management.
